Refund policy
At Fresh Balls, we want you to be completely satisfied with your purchase.
If there’s an issue with your order, please contact us and we’ll do our best to resolve it quickly.
Change of Mind
Due to the nature of our products (scented and sealed for freshness), we cannot accept returns for change of mind once the packaging has been opened.
If the product is unopened and in its original condition, please contact us within 14 days of delivery to discuss a possible return.
Damaged or Faulty Products
If your order arrives damaged or faulty, please email fresh@freshballs.com.au within 7 days of receiving your order.
Include your order number and a photo of the issue, and we’ll arrange a replacement or refund.
Refund Process
Once your return or refund is approved, it will be processed back to your original payment method.
Please allow 3–5 business days for the funds to appear in your account, depending on your bank or payment provider.
Return Shipping
If the return is due to a damaged, defective, or incorrect item, Fresh Balls will cover the return shipping cost.
For all other approved returns, the customer is responsible for return postage.
Contact Us
If you have any questions about returns or refunds, please contact us at fresh@freshballs.com.au.