Shipping policy

 

Processing & Dispatch

We aim to process and pack all orders within 2-3 business days.
You’ll receive a confirmation email when your order is placed and a tracking link once it’s on the way.

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Shipping Within Australia

All orders ship from Sydney via Australia Post.

• Standard Shipping (3-7 business days) - $10
• Express Shipping (1-3 business days) - $15

Delivery times may vary depending on your location and Australia Post delays.

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International Shipping

We currently ship within Australia only - but stay tuned as we look to expand soon.

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Lost or Delayed Orders

If your parcel hasn’t arrived after the expected timeframe, please check your tracking link first.
Still no luck? Email us at fresh@freshballs.com.au with your order number and we’ll help sort it out.

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Address Accuracy

Please make sure your shipping details are correct before checking out. Unfortunately, we can’t take responsibility for orders sent to the wrong address.